Customer Service.
Need assistance? Learn more about the products and services found on our Web site by visiting the FAQ section for more information.
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To speak with one of our service representatives, call Toll-Free 1-866-729-4229. |
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Contact us online any time. |
- Many companies sell printer cartridges on-line, why should I choose yours?
- *eCycle Ink has over 20 years of industry experience. This means that we know which remanufacturing companies produce the highest quality products. Our pledge to you is that we will only sell the very best cartridges.
- I tried a remanufactured cartridge before and had problems. How can you assure me that I'll have a better experience with yours?
- *Not all remanufactured cartridges are created equal. Many on-line stores attract buyers by offering low prices. In order to do so, they must buy from remanufactures with less demanding production standards. eCycle Ink only sells the highest quality recycled cartridges, so the chance of you having a problem is almost nonexistant.
- Are your cartridges as good as the original manufacturer's?
- *Yes, our recycled cartridges are tested to perform up to the standards of the original manufacturer. When you compare the price of our products to the originals, you'll see a substantial savings.
- I've been told that the use of a remanufactured cartridge will void my printer's warrantee, is this true?
- *No, the Sherman Antitrust Act protects against unfair business practices, such as mandating the use of original manufacturer cartridges in your printer.
- What do I do with my empty cartridges?
- *eCycle Ink offers a cartridge recycling program through its sister company, eCycle Group ( www.ecyclegroup.com ). This program is designed for collectors who can accumulate at least 20 inkjets or 10 toners. If your usage is below this, we suggest that you donate your empty cartridges to a school or charity.
- How quickly will I get my product after I order it?
- *All orders ship the same day they are placed and will arrive within 1-6 days depending on ship zones. If an order is required sooner, we offer expedited shipping methods for an additional charge.
- What do I do if my cartridge has a problem?
- *Cartridges from eCycle Ink have a 100% guarantee. If for any reason your cartridge does not work properly, we will replace it or refund your money. For complete instructions on what to do if your cartridge fails, click HERE.
