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eCycleInk.com stands behind its product. If for any reason your cartridge fails to live up to OEM standards, we encourage you to return it for a replacement or full refund. All products are guaranteed for top quality performance and are covered with our 1 year satisfaction guarantee. This means you can shop worry free! We will replace or issue a refund of the full purchase price if a product is not 100% satisfactory.
Before proceeding please be sure you have followed the original manufacturer's instructions on replacing your cartridges.
If your cartridge still fails to perform, please read below for details or feel free to call us at 866-729-4229.
Return Rules:
Free replacement shipment qualification:
- Shipping error by eCycleink.com
- Defective or unsatisfactory recycled inkjet cartridges and toner cartridges
Requires postage by the customers:
- Customer error during ordering
- Exchange of obsolete product in the case of a new printer
Inkjet and Toner cartridge:
Recycled inkjets and toner cartridges that are returned with less than 70% will not qualify for replacement or refund.
Return Process:
Email us at returns[at]eCycleink.com and in the subject line please type "RMA" and include your "order number". Please list the item(s) you would like to return and a brief explanation. Please inform us whether a refund or a replacement is needed so that we can have it shipped immediately. Please return the items in their original packaging with a copy of the original invoice. If a copy of the invoice is not available please include this in your email.
The return address is:
eCycleInk.com
Attn: Returns RMA#_____
300 S. Lewis Blvd Suite B. Camarillo, Ca 93021
Typical refunds can take up to 2 weeks after the item is received. If the process is not followed correctly there will be extra delays.
